Delivery & Shipping
Re-Gen Labs delivers across the United Arab Emirates. Below are our shipping rates, delivery timelines and handling guidelines.
Where we deliver
Re-Gen Labs’ logistics network operates exclusively within the borders of the United Arab Emirates. We do not facilitate any international exports or deliveries to neighbouring GCC sovereign states at this time.
UAE shipping rates and delivery times
Order processing and dispatch
Orders are normally prepared within 1 business day following payment confirmation. To secure next-business-day delivery within the UAE, orders must be placed by 6:00 PM UAE time; orders submitted after 6:00 PM are processed on the next business day. We do not dispatch on Sundays or UAE public holidays. Dispatch may be delayed if we need to verify your address or other order specifics. All delivery schedules are estimates, and factors outside our control such as courier capacity, traffic, weather and public holidays can cause delays.
Packaging, temperature control and tracking
Discreet packaging is used for all deliveries to protect your privacy. Temperature control cannot be guaranteed after the courier receives the parcel, and delays, incorrect addresses or unattended deliveries may affect product integrity. If you require strict temperature-controlled logistics, please contact us before placing your order. Tracking details are sent by email or SMS once the package has been dispatched. Courier partners may vary depending on the destination and service availability.
Failed deliveries and incorrect addresses
Please verify your delivery address and phone number carefully before placing an order. If delivery fails because of an incorrect or incomplete address, an unreachable recipient, an unavailable person or a refused parcel, we may arrange a re-delivery for an additional fee or return the shipment. Shipping fees are generally non-refundable unless required by law.
Need help
Email support@regenlabs.me or message us on WhatsApp. Support hours are Monday to Saturday, 10:00 AM to 6:00 PM UAE time.
Damaged or incorrect deliveries
If a consignment arrives physically compromised or contains incorrect items, you must formally notify our support desk within 24 hours of the delivery timestamp. Your claim must be accompanied by clear photographic evidence of both the external parcel damage and the product condition. We recommend providing an unboxing video, which helps your approval claim. See our full Refund Policy
Note: delivery timeframes are estimates. The list of remote and non-serviceable areas is published separately and takes precedence for those destinations.