Frequently asked questions

No. Every item available in our catalog is strictly designated for laboratory research and developmental analysis. They are unequivocally prohibited for human or veterinary consumption, diagnostic screening, or any therapeutic application. By completing a purchase, you officially affirm your status as a qualified researcher.

We enforce uncompromising international quality standards. Every distinct batch is subjected to rigorous third-party analytical testing to certify molecular purity and accurate potency. To ensure complete transparency, Certificates of Analysis (COAs) are readily accessible on each product's respective webpage.

To accommodate varying laboratory requirements, our compounds are offered in three tiers: single vials, four-vial bundles (yielding an approximate 5% cost reduction), and ten-vial bulk packages (offering up to 10% in savings). Bulk orders are available upon request, please contact us for pricing details.

No, this must be purchased separately. Please refer to our calculator page as a reference guid of how much you may require.

In their lyophilized (freeze-dried) state, our compounds maintain complete stability at room temperature for multiple weeks. However, for prolonged preservation, we strongly advise transferring unmixed vials into a freezer.

Once mixed, the solution must be immediately refrigerated (maintained strictly between 2°C and 8°C) and entirely shielded from light exposure.

Provided the researcher employs flawless sterile techniques, a reconstituted vial can be reliably sampled for three months or more. The standard "discard after 28 days" disclaimer found on many vials is a generic bacteriostatic labeling mandate required by regulatory bodies, rather than a definitive expiration of the compound's actual efficacy.

Please refer to our calculator page, which is a guide for your research. We suggest you refer to a professional research resource as this calculator is for example purposes.

Our secure, encrypted checkout gateway processes all major Credit and Debit Cards (including Apple Pay and Google Pay). Additionally, we accept Tamara to facilitate interest-free, four-part installment plans.

Yes, COD is permitted for eligible patrons located within the UAE. Please be advised that COD is restricted to standard vials and bacteriostatic water; it cannot be applied to orders containing sprays or pens. All COD transactions incur a minor logistical surcharge (calculated at 5% of the total order value, with a minimum fee of 25 AED).

Re-Gen Labs' logistics network operates exclusively within the borders of the United Arab Emirates. We do not facilitate any international exports or deliveries to neighbouring GCC sovereign states at this time.

Dubai & Sharjah: 40 AED All Other Emirates: 60 AED Complimentary Shipping: All freight fees are completely waived for transactions exceeding 500 AED.

Internal order processing typically requires 1 to 2 business days. Following dispatch, most domestic UAE shipments reach their destination within 1 to 2 operational days. For central urban sectors, transactions finalized by 6:00 PM (UAE time) frequently qualify for next-day, temperature-controlled delivery. Please note that deliveries to remote areas may require 2 to 3 operational days and are dispatched using ambient (non-cooled) packaging.

Client confidentiality is a core operational pillar. Every consignment is securely sealed within entirely plain, unbranded external packaging, ensuring there is zero visible indication of the enclosed materials.

Because of the highly sensitive nature of these research chemicals and the strict environmental controls they require, all fulfilled transactions are final. We categorically reject physical returns or exchanges. Order cancellations are only feasible if the request is submitted immediately after checkout, before the parcel has entered the active dispatch phase.

If a consignment arrives physically compromised or contains incorrect items, you must formally notify our support desk within 24 hours of the delivery timestamp. Your claim must be accompanied by clear photographic evidence detailing both the external parcel damage and the specific product condition. We recommend you provide an unboxing video of the package, this will help your approval claim.

Our UAE-based support personnel can be reached through the Contact page on our website, directly via email, or through our official WhatsApp channels. We aim to resolve all inquiries within 24 to 48 business hours (approximately one working day). To ensure the fastest possible resolution, please prominently feature your transaction order number in your initial correspondence.